Common Questions

How can I track my order after purchase?

Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.

Alternatively, you can view your tracking info under the Track Your Order page in My Account.

How long can I expect for my order to arrive?

It usually takes us 1-3 days to process orders and up to 2 weeks for your order to arrive. We aim to ship all items on-time, but in rare cases it can take longer. In some cases, there are factors outside our control such as weather issues or courier issues that may delay your package.

What are the shipping costs?

To calculate the shipping for your order, continue through checkout to the Delivery stage. All available shipping methods and fees will be updated according to your Zip/Postal Code.

What happens if I haven’t received my package yet?

Order status and tracking is available from your Order History:

1. Click on My Account. (If you are not signed in already, you will be prompted to do so.)
2. Select Order History & Reorder.

Getting your order to you in the time we promised is our priority.

If it’s past the deliver by date and you have not received it please contact us right away and we’ll do our very best to make it right.

What forms of payment do you accept?

We accept all major credit cards as well as email transfer and Paypal.

Do you offer gift cards/receipt for purchase?

Currently, we do not offer a gift cards or receipt options. However, we do not include an invoice in the shipping package so pricing and billing information is not visible to the recipient of the package.

I’ve requested a refund, when will my funds arrive?

It will take 2-7 banking days for the refund to reflect to the payment method used.

How do I update my payment options?

To add, edit or remove a payment method go to your account by signing in.

1. Under Manage Account, select Payment Options.
2. To add a card, select “Add New Credit Card“. To add an additional credit card click the same “add new…” button.
   • Select Edit to edit a card on file.
   • Select Remove to remove a card on file.

I need help with my order, who can I contact?

All online order questions can be answered by reaching us via our email or fill out the form in our Contact us page.

I’d like to cancel my order, how can I do so?

You have the option of cancelling an item that you have ordered that has not yet been shipped and your credit card has not been charged. This does not apply to Final Sale items such as hygiene items, car seats, special orders, furniture orders.

My items came damaged, I need help!

If your order arrives and the packaging is clearly damaged please sign the delivery slip “Damaged”. If the damages are not noticed until the package is opened, not to worry, please still let our Orders Department know. Please include your order number and contact information. Please note that in most cases, images of the damages are required. This is necessary for our records and the shipping carrier if an item was damaged in transit. Depending on the product and amount of damage or defect, a replacement part or a brand new unit will be sent to you as soon as possible!

I’m not satisfied with my order, what can I do?

We take our customer’s satisfaction very seriously so you can shop with us in confidence. If you aren’t 100% satisfied, email us or fill out the form on our Contact page. We’ll do everything we can to make it right.